CloudPBX4U

Cloud Contact Center

Cloud contact centers are entirely different. They offer accelerated setup, improved flexibility, and real-time analytics. In the end, this means lower operating costs, gains in customer experience, and faster time to market.

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Benefits of Cloud Contact Centers vs. Traditional on-Premise Contact Centers

There’s no avoiding the reality: on-premises call centers are quickly becoming outdated. There’s a reason IDC predicts that business cloud solutions will continue to outpace (54%) on-site technology investments (46%) in the coming years. Analysts forecast that cloud-based infrastructure will continue to unseat on-prem solutions.

On-prem contact centers require employees to be physically present, demand constant maintenance, and require expensive (and quickly obsolete) hardware. On-site call centers revolve around phone conversations, which don’t address the modern customer experience. For these reasons and more, cloud-based contact center solutions are the right approach for high-growth companies.

Cloud contact centers are entirely different. They offer accelerated setup, improved flexibility, and real-time analytics. In the end, this means lower operating costs, gains in customer experience, and faster time to market.

Best Cloud Contact Center Solution

We provide customer support center via Cloud, design for Online Business, E-Commerce and Home Base business.

Our cloud contact center software helps you connect with your customers on their terms and across all channels, including inbound/outbound voice, voicemail, email, chat, social media, SMS, IVR, voice portal, self-service and more. 

Our industry-leading tools help contact centers manage customer relationships from beginning to end, optimize agent schedules, analyze detailed reports to improve call center efficiency, survey customers, integrate with leading CRMs like Salesforce, and improve their overall customer satisfaction.

Cloud Contact Center Features

Inbound Voice

It’s still ‘Good to Talk’. Create flexible Inbound Voice and IVR campaigns in minutes, all managed from our easy to use web interface.

Outbound Dialer

Our fully automated outbound Dialler improves contact rates, increases agent productivity and reduces customer wait times. 

Email

Integrated with your CRM, use email campaign templates to improve your agent productivity and save customer wait time while reducing errors.

Web Chat

Use our fully integrated chat widget on your website to deliver improved customer service through the world’s fastest-growing 

Call Recording

Optionally record, encrypt and store all calls as required. Access via a secure URL which can be written to your customer’s record in your CRM record.

Business Intelligence

Use advanced reporting, real-time dashboards and drill-down business analytics tools to provide the insights to make better decisions faster. 

Self Service Administration

Securely delivered from the cloud, you can take back control of your Contact Centre – make system changes in minutes with real-time. dashboards to give insights to optimize results.

Integration

Seamlessly integrate your contact centre with all your mission critical applications to create a single source of truth about the customer and drive business efficiency.

Conversion Analytics

Move from interactions to relationships – analyze every conversation in your business to understand what your customers and staff are actually saying, meaning and feeling.

Benefits of Cloud FLCC Platforms

Proactive Customer Service

Nowadays, businesses are expected to be available to customers in their desired manner, anywhere, and anytime. With the Omnichannel platform, an enterprise quickly reaches their customer across many channels.

Active customer support should be available if a customer is reaching out through Facebook Messenger. The same is the case for website and app support.

Increase Customer Retention

Businesses that invest in omnichannel communication strategy have gained an 89% increase in customer retention and a 9.5% year-over-year increase in annual revenue.

Hence, it is essential to connect with customers and deliver consistent support across all channels. Companies that make an effort to engage their audience with an omnichannel avoid attrition and act as one of the customer retention strategies of your business.

Improve Agent Productivity Metrics

Usually, resolving an issue involves a lot of time having a long thread of back and forth conversations with the customers. The omnichannel dashboard empowers your team with real-time feedback about their customer interactions handled on each channel.

Build A Better Customer Relationship

Quality of service aside, nurturing a community around your business is essential. In addition to actively managing social media sites and replying promptly to reviews (both negative and positive), consider implementing customer relationship management.

Unified Customer Data

Omnichannel communication focuses on unifying all your customer conversations in one place to understand your customer journey better. You can gain valuable insights by analyzing previous interactions, which helps to personalize customer engagement across all the touchpoints.

The Architecture

As low As RM350 per month per agents with all inclusive

FLCC Packages

LITE

Offers special prices to eligible startups and small businesses, allowing ambitious companies to have more resources to develop digital businesses and stand out in a competitive market.

Minimum agents 5 and above

Setup Fee : RM 800.00

Key Features:

  • Email Support: in English, with basic SLA coverage
  • WhatsApp Setup: Get official WhatsApp API, Bluetick Verification help
  • Omnichannel inbox: WhatsApp, Facebook, Instagram, Live Chat & more
  • Team Inbox staples: Assign, track, automate follow-ups, tag & report

RM 350.00/agent

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STANDARD

Satisfying the needs of medium-sized businesses, having multiple powerful features at once, only this plan is needed to create a good service experience.

Minimum agents 20 and above

Setup Fee : RM 1,500.00

Key Features:

Includes Lite package features

Plus:

  • Organization and Permissions features
  • Support new customers
  • Automated features
  • Up to 5 service team message support per month

RM 300.00/agent

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PRO

Designed specifically for large enterprises, it provides comprehensive services such as customized functions, API integration, and consulting services to meet all your needs.

Minimum agents 50 and above

Setup Fee : RM 3,500.00

Key Features:

Include Standard package features

Plus:

  • API integration
  • Dedicated assistance for implementation
  • 10 team message service supports per month.
  • Optional customized features.

RM 200.00/agent

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CloudPBX4U is a Cloud hosted PBX & next generation (NGN) business service that provides you, your house, your office with unified communication features over your existing broadband connection.

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